Insights and opinions on Information Technology from George Tomko, a veteran CIO turned renegade consultant.


Making Companies Smarter

By George M. Tomko

Readers of my recent post “Does Business Intelligence require Intelligent Business?” can find a great post to continue the thought at CIOZone: “Ask the CIO–Do you want more BI & a smarter company?”.
In her post, Lauren E. Bielski writes:

“Nobody wants a less capable organization if there’s a way around the usual trade-offs posed by budgets, time constraints, and the competition.  Hence, more talk than ever these days about fact-based decision making— which is pretty revered in management—and more efforts around data mining in an effort to learn more about operations, customers, and winning tactics.”

Good observations. But, are companies getting anywhere with their efforts? Quoting from a recent Aberdeen research report:

“the creation, management, and continual review of key performance indicators can prove to be a difficult process, particularly when large, complex data volumes are combined with rapidly changing business dynamics.”

Yes, it is not easy to do. I would also suggest that asking the CIO to make the company ‘smarter’ may not be the best approach.

Net-net, companies have to do a number of things with their culture, vision, approach and, above all, not leave the job to the IT department.

Business leaders will not be able to get away with the abdication of attention and support that has doomed many an ERP implementation. No, they “own” this one. IT will lend its helping hand, but CIOs should push back and push back hard.

The CIO will have enough challenges executing the enabling initiatives.

What do you think? Please offer your comments.

©2009 George M. Tomko All Rights Reserved